Last updated: 25 October 2026
This policy explains how Sketch Laser Cutting Ltd ("Sketch", "we", "us") collects and uses your personal information when you visit sketchlasercutting.com, buy from us, ask for a quote or sign up to our emails. We are the data controller for this information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Sketch Laser Cutting Ltd, a company registered in England and Wales (company number 13085205).
Registered office: Unit B, Norfolk House, 9 Brookmill Road, London SE8 4HL
Email: hello@sketchlasercutting.com
What information we collect
- Contact and order details: your name, email address, phone number, billing and delivery addresses, and what you order.
- Payment details: payments are handled by Shopify and the payment provider you choose at checkout. We do not see or store your full card details.
- Quotes and enquiries: what you tell us when you contact us or fill in our quote form, including any design files or images you upload.
- Account details: if you create an account, your login details and order history.
- Marketing preferences: whether you have agreed to receive marketing emails, and how you interact with them (for example, whether an email was opened).
- Website use: information collected through cookies and similar technology, such as your device, browser, IP address, pages viewed and how you arrived at our site.
How we use your information and our legal basis
- To process and deliver your orders and custom jobs, send order updates and handle returns. Legal basis: to perform our contract with you.
- To reply to enquiries and prepare quotes. Legal basis: to take steps at your request before entering a contract, and our legitimate interest in answering you.
- To send marketing emails about new products, offers and news. Legal basis: your consent. You can unsubscribe at any time using the link in every email.
- To show you relevant ads (see "Advertising" below). Legal basis: your consent.
- To run, secure and improve our website and services, including preventing fraud. Legal basis: our legitimate interests.
- To keep accounting and tax records and meet other legal obligations. Legal basis: legal obligation.
Advertising
If you have agreed to receive marketing emails from us, we may share your email address with advertising platforms such as Google and Meta (Facebook and Instagram), so we can show you relevant ads or avoid showing you ads you don't need, and reach people with similar interests. Email addresses are encrypted (hashed) before they are shared and are used by those platforms only for matching. You can withdraw your consent at any time by unsubscribing from our emails or by emailing us, and we will remove you from these lists.
We also use advertising and analytics cookies, where you allow them, to measure how our ads perform.
Cookies
We use cookies that are needed for the website to work, such as remembering what is in your basket. With your permission, we also use analytics and advertising cookies. You can choose which cookies to accept in the cookie banner on our website, and change your choice at any time through your browser settings.
Who we share your information with
We never sell your personal information. We share it only with trusted service providers who help us run our business, and only as much as they need:
- Shopify, which hosts our online shop and processes payments
- payment providers you choose at checkout
- delivery companies, such as Royal Mail, to deliver your order
- email and marketing services, such as Flodesk
- Google and Meta, for analytics and advertising as described above
- apps on our website that provide features such as quote and contact forms, back in stock alerts and wishlists
- our email, file storage and business software providers
- professional advisers, or authorities where the law requires it
International transfers
Some of our service providers store or process information outside the UK, for example in the European Economic Area or the United States. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.
How long we keep your information
- Order and accounting records: 6 years after the end of the financial year they relate to, as required for tax purposes.
- Marketing details: until you unsubscribe or ask us to delete them.
- Other information, such as quotes, enquiries and design files: only for as long as we need it for the purposes above.
How we protect your information
Our website uses a secure, encrypted connection, and access to customer information is limited to people who need it for their work.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- object to or ask us to restrict how we use your information
- ask for your information in a format you can take to another organisation
- withdraw your consent at any time, for example by unsubscribing from emails
To use any of these rights, email hello@sketchlasercutting.com. We will reply within one month. There is usually no charge.
Children
Our website and services are not aimed at children, and we do not knowingly collect information from anyone under 13.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.